Customer Success Specialist

About the role

You'll be our clients' first point of contact after signing: helping them get started, answering their questions and following their use of our solutions until they see the results they expect.

Responsibilities

• Onboard new clients and train them on the systems
• Answer client questions and follow up support requests
• Track satisfaction and pass feedback to the product team
• Suggest additional solutions that fit the client's needs

Requirements

• At least 1 year in customer service or success
• Excellent Arabic communication; English is a plus
• Patience and the ability to explain technical things simply
• Organized, with careful follow-up

Nice to have

• Previous tech or SaaS company experience
• CRM experience

Skills & tools